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FOR Online Retailers

Lower shipping costs

No porch theft

36,000 Pickup Locations across the U.S.

PICKUP LOCATIONS

Pickup Data
Excellent TrustScore
4.7
4.8
Google Reviews
Shopify APP Store
5
Waiting for a package from an online store? Track it here

Trusted by e-commerce brands

Trusted by e-commerce brands

The problem

Home delivery costs you more than the label price

Most online stores ship every order to the customer’s door. That one choice brings three costs with it.

Residential surcharges

FedEx and UPS add a residential delivery surcharge to every Ground package that goes to a home: $6.45 to $6.50 per package at current published rates.

Porch theft

Packages left at the door get stolen. The shopper blames the store, and you usually end up paying for a replacement.

Missed signatures and returns

Wine and other signature-required orders fail when nobody is home. After the last attempt the package comes back, and you pay to ship it twice.

Pickup locations solve all three. Here’s how ↓

What Are Pickup Locations?
Pickup Locations are a network of 36,000+ retail sites — pharmacies, grocery stores, and convenience stores — that online retailers and D2C brands can offer as an alternative to home delivery at checkout.

These are places customers already visit routinely, so picking up an order fits naturally into their day.
See a Demo
Check out
See a Demo

Why Pickup Locations Matter for Retailers — In 2 Minutes

6-26%
customers choose Pickup Locations instead of Home Delivery
45%
Shoppers choose Pickup Locations to save $
$3.60
AVERAGE SAVINGS BY BRAND per parcel
#BOPA - Buy Online Pickup Anywhere
How do Pickup Locations benefit your customers?
01
Low price of delivery:
Commercial deliveries are, in most cases, cheaper than residential deliveries since surcharges and assessorials are eliminated. These lower delivery rates should help your brand increase conversion when freight rates are published on your checkout
04
Enhanced Customer Experience:
Customers receive communication from Via.Delivery at every stage of the order delivery process, so they always know the status of their orders
03
Privacy:
Customers can be rest assured that gifts and other sensitive deliveries will be kept private and not intercepted by someone else.
02
Convenience:
Customers who want to ensure the security of their package from porch piracy, including urban areas where packages are left in mailrooms and front doors of apartment complexes can benefit from our BOPA solution and Pickup locations
How it works

Live in under 30 minutes, in three steps

1

Connect your store

Install the plugin for Shopify, Shopify Plus, Commerce7, BigCommerce or Ecwid, use ShipStation, or connect through our API.

2

Shoppers pick a location

At checkout they see the nearest of 36,000+ FedEx and UPS pickup locations on a map or list, next to your other shipping options.

3

FedEx or UPS delivers it

We create the compliant Hold at Location or Access Point label and send branded notifications. The package is held for 7 days.

See the details of how it works →

Products

Three ways to ship to pickup locations

Use one or all three. They run on the same network of 36,000+ FedEx and UPS pickup locations across the U.S.

Book a Demo →
At checkout

Pickup at Checkout

Shoppers choose a nearby FedEx or UPS pickup location as a shipping option, right next to home delivery.

Learn more →
After the order, before it ships

Pickup Redirect

Customers get an email and text inviting them to move a placed order, including club and subscription orders, to a pickup location.

Learn more →
After a missed delivery

Missed Delivery Redirect

When a delivery attempt fails, the customer sends the package to a nearby pickup location instead of waiting for another attempt or a return.

Learn more →
70
NPS score
1M+
Parcels delivered
1min
Parcel pickup
Interactive DEMO checkout
Full Screen Demo
Our Partners
To be able to onboard D2C brands with different technology and service needs, Via.Delivery integrates across different solutions
Coming soon
Coming soon
Coming soon

The ROI of Offering Pickup Locations for Your Customers

The ROI of Offering Pickup Locations for Your Customers

What our clients say about us

Due to the rapid rise in package theft, consumers are demanding options to secure their packages. With Via.Delivery, not only are we giving shoppers flexible delivery options, we're providing them secure locations to hold their packages.
Jay Nigrelli, senior VP of e-commerce at Perry Ellis International
We hope Via.Delivery will alleviate the problem of stolen packages. The cost is nice for heavier packages and we ship a lot of vinyl and bundles (2-3 pounds) that pushes it into USPS priority ground, that are pretty high. If you are a niche business and struggling with customer service and stolen packages it is worth trying Via.Delivery. It is a smart concept to pull everybody together to get better rates
HelloMerch, CEO
I just picked up the chardonnay juice at the FedEx store. Everything worked out very well. I was able to use the tracking number provided to monitor the shipment. I received an email as well as a text message informing me the pail was ready to be picked up. I just went to the desk at the store and in a couple of minutes I was heading home with a pail of juice. It is a bit warm today, probably warmer on the back of a FedEx truck, and this type of shipping allowed the box to be in an air conditioned store while waiting for me. I did need to provide my drivers license and the last four digits of the tracking number in order to pick up the box. That is good protection to ensure the box is not provided to the wrong person. Also, with this method of shipment there isn't a risk of the box getting stolen by pirates. I would use this method again
Winegrapesdirect's' customer
I think it's pretty great. I was telling my wife about how awesome this shipping option was. Really convenient and cost-effective. Thanks!
HelloMerch's customer

Press About Via.Delivery and Pickup Locations

Amazon revolutionized the online shopping experience with vast production selection, low costs, and fast shipping. Many of us are spoiled by the two-day shipping promised by Amazon Prime and the like.
Perry Ellis International customers can now pick up online orders from a wide range of brick-and-mortar sites. The specialty apparel retailer is leveraging the buy-online-pickup-anywhere (BOPA) solution from ViaDelivery.
Popular clothing, golf items can now be ordered online and picked up at one of more than 21,000 locations. Golf fans looking for a new outfit to pair with their golf game for next spring can now take advantage of convenient pickup options being offered through Via.Delivery.
100,000+ E-commerce Merchants Can Now Select Via.Delivery as a ShipStation Carrier to Seamlessly Send Orders to Local Pickup Locations Across the U.S.
Startups offering everything from software platforms to personal care products are finding plenty of opportunity helping other companies deliver enhanced customer experiences, resulting in notable growth via business-to-business (B2B) transactions, a trio of startup executives told CO—.
More Articles
FAQ

Questions retailers ask first

What is a pickup location?

A FedEx Hold at Location or UPS Access Point site where the carrier holds a package for the customer: pharmacies, grocery stores, convenience stores and shipping centers such as FedEx Office and The UPS Store. See the pickup locations map.

Do I need a physical store?

No. The pickup locations belong to the FedEx and UPS networks, so online-only brands can offer in-person pickup.

Is pickup slower than home delivery?

No. Estimated delivery times to pickup locations are equal to or better than ground residential shipping.

How long does integration take?

Most online stores go live in under 30 minutes with a plugin or the API. See plugins and API.

Does it work for wine?

Yes. About 20,000 of the locations accept alcohol, and the recipient shows an ID proving they are 21 or older at pickup.

How do I pay for shipping?

Either keep your own FedEx or UPS account and rates, or ship with Via.Delivery’s rates for pickup deliveries. See pricing.

How long is a package held?

7 days at the pickup location, with reminders to the customer until it is collected.

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